MackCrows

    Terms of Service

    Last updated: March 17, 2026

    1. Agreement to Terms

    By accessing the MackCrows website (www.mackcrows.com) or using the Track Coach application (collectively, the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service. The Service is strictly limited to users who are 18 years of age or older.

    2. Medical Disclaimer & Assumption of Risk

    Track Coach is not a medical device and does not provide medical advice. The insights, suggestions, and coaching provided by the Service are for informational and educational purposes only.

    • No Doctor-Patient Relationship:Use of this Service does not create a doctor-patient relationship.
    • Consult a Professional:Always consult a physician before making changes to your diet, medication, or exercise routine.
    • Assumption of Risk:You voluntarily assume all risks associated with your dietary and fitness choices. MackCrows explicitly disclaims all liability for any health complications, allergic reactions, or injuries arising from the use of the Service.

    3. AI Capabilities & User Responsibility

    The Service utilizes generative Artificial Intelligence (including Google Gemini) to process text, voice, and image data to estimate nutritional information.

    • Inherent Limitations: AI models are probabilistic and can produce inaccurate information, including “hallucinations” or failing to identify hidden ingredients.
    • Mandatory User Verification: The Service stages nutritional data for your review. You are solely responsible for manually verifying and approving all calories, macronutrients, and serving sizes before saving them to your log. By committing data to your account, you accept full responsibility for its accuracy.
    • Location-Based Accuracy: If you opt-in to location services, the Service may attempt to identify your dining location to improve nutritional estimates. GPS and reverse-geocoding are imperfect and may misidentify your location. You must verify that the AI has applied the correct restaurant or menu before committing the data.

    4. Subscriptions and Payments

    MackCrows uses a third-party Merchant of Record, Lemon Squeezy, to process all subscription transactions. By selecting a premium tier, you agree to pay all applicable fees. Payment processing is governed by Lemon Squeezy’s Terms of Service. MackCrows does not collect, process, or store your credit card details or billing information on our servers.

    5. Acceptable Use & Prohibited Activities

    You agree to use the Service only for its intended purpose. You may not:

    • Submit Protected Health Information (PHI) or specific medical histories.
    • Attempt to reverse engineer, scrape, or disrupt the Service or its underlying AI models.
    • Use the Service for any unlawful purpose or to violate the intellectual property rights of others.

    We reserve the right to suspend or terminate your account immediately for any violation of these terms.

    6. Intellectual Property Rights

    The Service, including its source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, and trademarks, is owned or controlled by MackCrows and is protected by copyright and trademark laws.

    7. Limitation of Liability

    To the maximum extent permitted by applicable law, MackCrows shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any health complications arising from your use of the Service. In no event shall our total liability to you exceed the amount you paid to MackCrows in the twelve (12) months preceding the claim.

    8. Indemnification

    You agree to indemnify, defend, and hold harmless MackCrows, its founder, and its technology partners from any claims, damages, or liabilities arising from your use of the Service, your violation of these Terms, or your reliance on any AI-generated nutritional data.

    9. Governing Law & Dispute Resolution

    These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions.

    • Binding Arbitration: Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration administered in Connecticut.
    • Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

    10. Changes to Terms

    We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the website and within the application. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

    11. Data and Image Storage Policy

    Uploaded food images are retained for history logs and troubleshooting and are automatically deleted after 7 days.